In Romania, the H-PASS pilot training was carried out with the support of two dedicated partners: the University of Oradea (UO) and CJFBH, the Bihor County Pharmacists’ College.

Getting participants on board was not easy at first. Many pharmacists hesitated to join, citing heavy workloads and lack of time. Coordinating schedules between institutions and adapting the training materials to the local context — with a strong focus on pharmacists — also proved challenging.

Once the training began, however, the impact was clear. Both partners found that the Communication Module resonated most with participants, who immediately connected the discussions to their daily teamwork and pharmacy practice. The sessions sparked reflection on how to improve collaboration with colleagues and communication with patients. One participant even shared:

“This training inspired me to implement all the ideas and to have more confidence in my professional approach. I learned to adapt my approach to patients and even use AI as an aid in difficult situations.”

Other modules also left their mark — leadership in digital transformation raised awareness of how technology, including AI, is shaping healthcare, while exercises with VR sets offered an engaging and memorable experience.

Looking back, the partners highlighted a few lessons worth sharing: allow more time for synchronous sessions and group work, be patient when adapting training materials to local realities, and approach interdisciplinary and intercultural communication with an open mind. These experiences show how adaptable the H-PASS training is — from hospital wards to pharmacies, the modules provide practical insights that healthcare professionals can immediately relate to and put into practice.